Privacy Policy
At SD Travel Group, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our services.
By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
- Full Name
- Phone Number
- Email Address
- Residential Address
- Government ID details (if required for permits or travel bookings)
- Passport details (for international tours such as Bhutan)
B. Booking Information
- Travel dates
- Destination preferences
- Number of travelers
- Hotel preferences
- Special travel requests
C. Technical Information
- IP address
- Browser type
- Device information
- Cookies and usage data
2. How We Use Your Information
We use your information to:
- Process and confirm bookings
- Arrange hotel, transport, and permit services
- Send booking confirmations and updates
- Provide customer support
- Improve our website and services
- Send promotional offers (only with your consent)
For certain destinations like Nathula Pass, government permit processing may require ID submission.
3. Sharing of Information
We do not sell or rent your personal data. However, we may share your information with:
- Hotels and accommodation partners
- Transport providers
- Government authorities (for permits)
- Payment gateway providers
- Legal authorities if required by law
All third-party partners are expected to maintain confidentiality of your data.
4. Data Security
We implement appropriate security measures to protect your personal information from:
- Unauthorized access
- Misuse
- Loss or alteration
However, no online data transmission can be guaranteed 100% secure. Users share information at their own risk.
5. Cookies Policy
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Remember preferences
You can disable cookies through your browser settings if preferred.
6. Payment Information
- We do not store sensitive payment details such as card numbers.
- Payments are processed through secure third-party payment gateways.
- We are not responsible for issues arising from third-party payment platforms.
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of incorrect information
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications
To exercise these rights, please contact us using the details below.
8. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external websites.
9. Children’s Privacy
Our services are not directed toward individuals under the age of 18 without parental supervision. We do not knowingly collect personal information from minors.
10. Changes to This Privacy Policy
SD Travel Group reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.